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Responsive Hospital Operations & Online Booking

How a modern electronic booking platform and role-based CMS streamlined patient access and administrative workflows.

How a modern electronic booking platform and role-based CMS streamlined patient access and administrative workflows.

Support agent

Client

Al-Nasr General Model Hospital Platform

Industry

Team

Lead Web Developer

Build

2026

Sheet

C-03

FIG. C-03 — Al-Nasr General Model Hospital Booking Portal

FIG. C-03 — Al-Nasr General Model Hospital Booking Portal

Scale 1 : 1

01

Survey — The problem

Patients faced long in-person lines and administrators lacked organized booking management.

Patients faced long in-person lines and administrators lacked organized booking management.

Designed and developed a modern, accessible web portal and electronic booking platform for Al-Nasr General Model Hospital.

Core Architecture & Implementation

  • High Performance & Accessibility: Achieved 95+ scores in Google PageSpeed Insights Performance and SEO audits across all critical patient workflows.

  • Role-Based Access Control (RBAC): Integrated WordPress with granular permissions to partition doctor schedules, administrative management, and public health announcements.

  • Streamlined Patient Booking: Built an interactive electronic appointment-booking workflow to eliminate waiting room bottlenecks and streamline clinic records.

Tickets / week

620

First reply

19 h

People on it

1 founder

02

Blueprint — What we built

One support agent, three exits.

One support agent, three exits.

01 · InputEmail + Shopify chat620 / week
02 · AgentSupport agentRead · Look up · Act · Reply
03a · OutputOrder updatedAuto · 71%
03b · OutputRefund issuedAuto · 71%
03c · ReviewFounder reviews> €150 · 29%
0.9 s Avg. decision
01 · InputEmail + Shopify chat620 / week
02 · AgentSupport agentRead · Look up · Act · Reply
03a · OutputOrder updatedAuto · 71%
03b · OutputRefund issuedAuto · 71%
03c · ReviewFounder reviews> €150 · 29%
0.9 s Avg. decision

03

Result — Measured after 90 days

0%
0%

of tickets auto-resolved

0 min
0 min

median first reply

0 h
0 h

returned to the founder each week

“It sounds like us, it knows every product, and it never forgets to follow up. I got my evenings back.”

“It sounds like us, it knows every product, and it never forgets to follow up. I got my evenings back.”

“It sounds like us, it knows every product, and it never forgets to follow up. I got my evenings back.”

Rui Almeida

Founder, Kiln Studio

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Let’s build
something useful.

Have a software engineering opportunity or an AI application to discuss? Reach me at akilalsharafi@gmail.com. Based in Ibb, Yemen; working in Arabic and English.

Output · 01

Email Akil

↗

Let’s build
something useful.

Have a software engineering opportunity or an AI application to discuss? Reach me at akilalsharafi@gmail.com. Based in Ibb, Yemen; working in Arabic and English.

Output · 01

Email Akil

↗

Let’s build
something useful.

Have a software engineering opportunity or an AI application to discuss? Reach me at akilalsharafi@gmail.com. Based in Ibb, Yemen; working in Arabic and English.

Output · 01

Email Akil

↗

Let’s build
something useful.

Have a software engineering opportunity or an AI application to discuss? Reach me at akilalsharafi@gmail.com. Based in Ibb, Yemen; working in Arabic and English.

Output · 01

Email Akil

↗